| » |
Log2desk Server works in tandem with both Log2space Central Server as well as Log2space Stand alone Server or a combination of them. |
|
|
| » |
Feature to add User Groups. Admin can access user data according to the Group assigned by the System Administrator |
|
|
| » |
Log2desk offers different views of the software panel according to the function assigned to the administrator. There are 6 views, an Administrator View, Tech Support View, Customer Executive View, Support Engineer View, NOC View and NID View to manage the software. |
|
|
| » |
Ticket Manager for setting the Categories, Priorities and Status of Tickets. |
|
|
| » |
Admin Manager for adding Servers to Log2desk and assigning different rights to different administrators according to their functions. |
|
|
| » |
FAQ’s Manager to efficiently manage and share FAQ’s with Support staff which helps them share info with end users. |
|
|
| » |
Products Manager for adding different types of products for which log2desk may be used. |
|
|
| » |
Complaints Manager to add different types of Complaints received in our database which is used while Ticket Generation. |
|
|
| » |
Solutions Manager to add different types of Solutions in our database which is used while Ticket Closure. |
|
|
| » |
Ticket Generation possible by Customer Care Executive, Tech Support and Support Engineer. |
|
|
| » |
Integration of Mobile SMS and Email on Ticket Generation & Ticket Closure to Users and Support Engineer (configurable). |
|
|
| » |
Extensive reports of Tickets Generated, Closed and Cumulative Statistics |
|
|
| » |
Support Analysis – Ageing Analysis, Complaints Analysis & Solutions Analysis |
|
|
| » |
Email templates for setting the content of the mail |
|
|
| » |
Facility to change Password and MAC address of end customers. |
|
|
| » |
Problem Escalation – Automatically. If a problem is not solved within a time frame the ticket is transferred to a higher level for necessary action. |
|
|
| » |
Problem Escalation – Manually. If a problem is not solved the ticket can be assigned to another support engineer manually. |
